Payment Policy

At Elemenia, we strive to make your shopping experience simple, secure, and hassle-free. Below are the details of our accepted payment methods, processing timelines, and refund handling procedures.

Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express

All payments are processed in Euros (EUR €).

Payment Processing

Order Confirmation: Once your payment is successfully completed, you will receive a confirmation email with your order number and purchase details.

Secure Transactions: All transactions are processed through SSL-encrypted and PCI-DSS compliant payment gateways to ensure your payment information remains secure and confidential.

Pricing and Promotions

Prices: All prices listed on our website are in EUR (€) and include applicable French taxes where required.

Promotions: Promotional codes, coupons, or discounts must be applied at checkout. They cannot be applied retroactively to past orders.

Price Changes: We reserve the right to adjust prices at any time without prior notice.

Failed Transactions

If your payment fails, please:

  • Double-check your card details

  • Make sure you have sufficient funds

  • Try an alternative payment method

Need Help?

If you’re experiencing issues with payment, contact us at team@elemenia.com or call us at +33746336137

Refunds

Refund Timeline: Refunds for returned or cancelled orders are processed within 14 business days after approval. The refund will be issued to your original method of payment.

Shipping Fees: If the return is due to our error (such as a damaged or incorrect item), we will cover the return shipping costs. Otherwise, original shipping charges are non-refundable.

For full details, please refer to our Refund & Return Policy.

Payment Security

Your safety is our top priority. We use the following systems to protect your data:

  • Secure Socket Layer (SSL) encryption

  • Trusted payment processors

  • Fraud detection tools

These technologies ensure that your personal and payment information is handled with the highest level of security.

Contact Us

If you have any questions or need assistance, our customer service team is here to help.

Email: team@elemenia.com
Phone: +33746336137
Address: 156 Boulevard Montebello, 59000 Lille, France

Business Hours (CET - Central European Time):
Monday to Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: 10:00 AM – 2:00 PM

Average Response Time: 24 to 48 hours

For additional support, please visit our Contact Us page.