FAQ – Elemenia

Welcome to the FAQ section of Elemenia! Here you'll find answers to the most frequently asked questions about our products, services, and sales conditions.
Need more help? Our team is here for you:

Email: team@elemenia.com
Phone: +33746336137
Address: 156 Boulevard Montebello, 59000 Lille, France

General Questions

Q: What is Elemenia?
A: Elemenia is a modern men’s fashion brand dedicated to refined style and confident simplicity. We craft timeless, well-fitted pieces that blend clean design with everyday wearability — helping men express themselves with purpose, presence, and understated elegance.

Q: How can I contact customer service?
A: You can reach us anytime by email at team@elemenia.com or by phone at +33746336137 Our support team is here to help.

Orders & Shipping

Q: How do I place an order?
A: Browse the site, add your items to the cart, then proceed to checkout through our 100% secure payment interface.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, and other secure payment methods. All payments are processed in Euros (€).

Q: What are your shipping times?
A: Orders are processed within 1–2 business days and delivered within 5–8 business days in France. The total delivery time is generally 6–10 business days.

Q: Do you ship internationally?
A: We currently ship exclusively within mainland France.

Q: Is shipping free?
A: Yes, shipping is free on all orders in France, with no minimum purchase required.

Returns & Exchanges

Q: What is your return policy?
A: You have 30 days from the date of delivery to request a free return or exchange if the item doesn't suit you.

Q: How do I return a product?
A: Contact us at team@elemenia.com with your order number and reason for return. We will send you a prepaid return label along with full instructions.

Q: Can I exchange an item?
A: Yes, exchanges are possible within 30 days. Our customer service team will assist you throughout the process.

Products

Q: Do you offer quality products?
A: Absolutely. All of our items are made from durable materials with a focus on design, longevity, and safety.

Q: How do I choose the right size?
A: Please refer to the size guides on our product pages. If in doubt, feel free to contact our customer support team for personalized advice.

Q: Do you offer eco-friendly products?
A: Yes, we offer a responsible selection of products designed with environmental sustainability in mind.

Account & Security

Q: Do I need an account to place an order?
A: No, it's not required. You can check out as a guest, but creating an account lets you track your orders and access exclusive benefits.

Q: Is my data secure?
A: Yes, our site is SSL encrypted and all payments are processed through certified systems. Your personal data remains strictly confidential.

Q: How can I subscribe to the newsletter?
A: You can subscribe at the bottom of our homepage to receive exclusive offers, new arrivals, and updates.

Contact Us

If you have any questions or need assistance, our customer service team is here to help.

Email: team@elemenia.com
Phone: +33746336137
Address: 156 Boulevard Montebello, 59000 Lille, France

Business Hours (CET - Central European Time):
Monday to Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: 10:00 AM – 2:00 PM

Average Response Time: 24 to 48 hours

For additional support, please visit our Contact Us page.